Terms of service

Welcome to Lucyelle.

These Terms of Service ("Terms") govern your access to and use of the Lucyelle website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian.
  • All information you provide is accurate, complete, and current.
  • You will use this website only for lawful purposes.
  • You agree not to misuse or interfere with the operation or security of the website.

Lucyelle reserves the right to suspend or terminate access for users who violate these Terms.

2. Products & Product Information

We strive to ensure that all product descriptions, images, pricing, colors, and availability are presented as accurately as possible.

However, please note:

  • Product colors may vary depending on your monitor or mobile device settings.
  • Measurements are approximate and may vary slightly.
  • Product availability is subject to change without notice.
  • We reserve the right to update, modify, or discontinue products at any time.

3. Pricing & Payment

All prices displayed on our website are shown in United States Dollars (USD) unless otherwise stated.

Lucyelle reserves the right to:

  • Adjust product prices without prior notice.
  • Correct pricing or typographical errors.
  • Modify or discontinue promotions at any time.

Orders will only be processed after successful payment authorization.

4. Order Confirmation & Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your purchase request.

Receiving this email does not guarantee acceptance of your order.

Lucyelle reserves the right to cancel or refuse any order due to:

  • Payment authorization issues
  • Inventory shortages
  • Pricing inaccuracies
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical or system errors

If payment has already been collected, any applicable refund will be issued promptly.

5. Shipping

Orders are processed and shipped in accordance with our Shipping Policy.

Estimated delivery times are provided for reference only and may vary due to circumstances beyond our control, including:

  • Carrier delays
  • Customs inspections
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Incorrect shipping information

Please refer to our Shipping Policy for complete shipping details.

6. Returns & Refunds

Returns, refunds, exchanges, and order cancellations are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted those policies.

7. Intellectual Property

All materials displayed on this website, including but not limited to:

  • The Lucyelle name
  • Logos
  • Product images
  • Photography
  • Graphics
  • Icons
  • Website layout and design
  • Product descriptions
  • Text and other content

are the exclusive property of Lucyelle or its licensors and are protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without prior written permission.

8. User Conduct

When using this website, you agree that you will not:

  • Violate any applicable laws or regulations.
  • Provide false or misleading information.
  • Upload viruses or malicious software.
  • Attempt unauthorized access to our systems.
  • Disrupt the security or normal operation of the website.

Failure to comply with these Terms may result in restricted or terminated access.

9. Disclaimer

This website and all services are provided on an "as available" and "as is" basis.

Lucyelle makes no guarantee that:

  • The website will always be available.
  • The website will operate without interruption.
  • All information will always be error-free.
  • Every product will remain continuously available.

10. Limitation of Liability

To the fullest extent permitted by law, Lucyelle shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of this website
  • Product purchases
  • Shipping delays
  • Service interruptions
  • Technical issues

Our maximum liability shall not exceed the amount paid for the applicable order.

11. Modifications to These Terms

Lucyelle reserves the right to revise or update these Terms of Service at any time.

Any changes become effective immediately after publication on this page. Continued use of the website constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes relating to the use of this website shall be resolved through the appropriate legal channels.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Lucyelle

📧 contact@lucyelle.com

Business Address

27715 Ellis Ave
Menifee, CA 92585
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds to all inquiries within 24–48 business hours.