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We're Always Here to Help.
At Lucyelle, we believe exceptional customer service is just as important as exceptional fashion. Whether you have a question before placing your order or need assistance after your purchase, our dedicated Customer Care Team is ready to assist you.
Your satisfaction is our priority, and we're committed to making every shopping experience smooth, enjoyable, and worry-free.
Our Customer Support Team responds to most inquiries within 24–48 business hours, Monday through Friday.
To help us resolve your request more efficiently, please include your Order Number if your inquiry relates to an existing order.
Feel free to contact us regarding:
No matter your question, we're here to provide prompt and friendly assistance.
Lucyelle
27715 Ellis Ave
Menifee, CA 92585
United States
Business Correspondence Only
Please note that the address above is not our return processing center.
If you wish to return an item, please contact our Customer Support Team first. After your request has been approved, we'll provide the correct return address and detailed return instructions.
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Emails received outside our regular business hours will be answered on the next available business day.
To help us assist you as quickly as possible, please include:
If your request concerns a damaged, defective, or incorrect product, please attach clear photos of the item, shipping package, and shipping label.
Providing complete information allows us to resolve your request more efficiently.
Thank you for choosing Lucyelle.
We sincerely appreciate your trust and support. Every customer is important to us, and we're committed to providing stylish collections, dependable service, and a seamless shopping experience from beginning to end.
If you ever need assistance, we're only an email away and always happy to help.
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