Shipping policy
Welcome to Lucyelle.
Thank you for choosing Lucyelle. We are committed to delivering your order safely, efficiently, and with exceptional service. Please review the information below to better understand our shipping process.
📦 Order Processing
Once your order has been placed successfully, our fulfillment team will begin preparing your package.
Processing Time
- 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed after business hours will be processed on the following business day.
- During seasonal promotions or high-volume periods, processing times may be slightly extended.
Before shipment, every order is carefully inspected to ensure the correct items are packed and meet our quality standards.
🚚 Shipping Options
| Shipping Method | Order Value | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $10.00 |
| Free Standard Shipping | $50.00 and Above | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00 and Above | FREE |
Shipping costs are automatically calculated during checkout.
📍 Order Tracking
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking details are generally updated within 24–48 hours after the carrier receives your package.
You can also track your shipment anytime at:
If you experience any issues with tracking, please contact our Customer Support Team for assistance.
✈️ Shipping Information
To ensure successful delivery, please keep the following in mind:
- Please verify your shipping address before completing your purchase.
- Shipping information cannot be changed once your order enters processing.
- Orders containing multiple products may be shipped separately depending on inventory availability.
- Shipping carriers are selected based on destination and operational requirements.
- At this time, we are unable to ship to APO, FPO, or DPO military addresses.
⚠️ Delivery Delays
Although we strive to deliver every order on time, unexpected delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs clearance procedures
- Transportation disruptions
- National or local holidays
- Increased shipping demand
- Incomplete or incorrect shipping information
- Carrier operational delays
We appreciate your patience and understanding if these situations arise.
📦 Lost or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our support team will coordinate with the shipping carrier to resolve the issue promptly.
🌍 Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other fees required by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
📮 Business Address
The address listed below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any products so we can provide the correct return instructions.
💌 Contact Us
Lucyelle
Business Address
27715 Ellis Ave
Menifee, CA 92585
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping, delivery, or tracking, please contact contact@lucyelle.com. Our Customer Support Team will respond within 24–48 business hours.
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